TTLXRL Shipping Policy

Last updated: September 23, 2026

1. Shipping Destination

TTLXRL currently ships only within the United States. We do not ship internationally.

2. Order Processing

Orders are shipped within 24 hours after your order is placed. Orders placed on weekends or U.S. holidays will be shipped within 24 hours on the next business day.

3. Shipping Method & Delivery Time

We offer one standard shipping option only:

• Total Delivery Time: 3–5 business days from the time your order is placed.

• Carrier: Selected by TTLXRL based on your location.

• Tracking: A tracking number will be emailed to you once your order ships.

This total delivery time includes order processing and shipping.

4. Shipping Rates

Free shipping is included on all U.S. orders. No additional shipping charges will be applied at checkout.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

6. Shipping Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you need to change your address, contact us as soon as possible at ttlxrlus@outlook.com. We cannot guarantee changes after an order has been shipped.

7. Lost, Stolen, or Delayed Packages

Lost in Transit (Tracking Shows Not Delivered)

If your tracking shows the package was not delivered, contact our support team. We will initiate an investigation with the carrier. If the package is confirmed lost, we will issue a full refund or send a replacement.

Marked Delivered but Not Received

If tracking shows delivered but you did not receive the package, contact our support team. We will assist in verifying with the carrier. Resolution will be determined based on the carrier’s investigation results.

Delayed Packages

If your package exceeds the estimated delivery time by more than 10 business days, contact our support team for assistance. We will work with the carrier to locate your package or arrange a replacement/refund.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

9. Contact Us

If you have any questions about shipping, please contact us:

TTLXRL
Email: ttlxrlus@outlook.com
Phone: +852 6789 7888
Address: 57 Sha Tsui Road, Tsuen Wan, New Territories, Hong Kong SAR